Code of Conduct

The following guidelines are designed to ensure a fair and supportive environment for all volunteers while maintaining the high standards necessary for the effective operation our animal rescue organization.

Volunteers should contact a board member to report behavior not meeting the Code of Conduct or St Francis policies.

Respect and Professionalism

• Treat all individuals, including fellow volunteers, staff of partners, and the public, with respect and courtesy.
• Communicate in a professional manner and avoid confrontational or disrespectful language.

Communications

• Do not make insulting, disparaging or judgmental comments in person or online.
• Be a positive representative of St Francis when dealing with the public and at public events.

Commitment to Animals

• Prioritize the welfare and safety of animals at all times.
• Follow all guidelines and procedures related to animal care and handling.

Confidentiality

• Maintain confidentiality regarding sensitive information about animals, volunteers, and organizational matters.

Compliance with Policies

• Adhere to all St Francis policies, including health and safety requirements.
• Report any issues or concerns to a board member or team lead.

Teamwork and Collaboration

• Work collaboratively with other volunteers and staff.
• Support a positive and cooperative working environment.

Commitment and Reliability

• Follow through on your commitments.
• Notify someone as soon as possible if you are unable to.

Health and Safety

• Follow all health and safety guidelines to protect yourself, others, and the animals.
• Report any bites, accidents, or hazards immediately.

Non Compliance Process

The board will investigate and determine if the complaint warrants a written notice to be sent. The reporting volunteer will be informed of the action taken. If the noncompliant behavior continues, the board will decide whether to issue another notice or to terminate that volunteer, depending on the violation.

Anyone endangering the well-being of a volunteer, an animal or the organization as a whole may be terminated immediately.

Anti-Retaliation Policy

No volunteer will face retaliation for reporting concerns. Retaliation includes any form of discrimination, harassment, or unfair treatment. Volunteers who believe they are experiencing retaliation should report their concerns to a board member.  All reports of retaliation will be investigated promptly and confidentially.

Any individual found to be retaliating against a volunteer will face disciplinary action and may be terminated. The board will maintain confidentiality of those reporting or providing information about an incident.